Absolutely! Every plant is carefully inspected before it leaves our greenhouse. We only ship healthy, thriving plants that meet our quality standards. While minor cosmetic imperfections can occur naturally with live plants, we stand behind the health of every plant we sell.

We take great care when packaging every order. Plants are securely wrapped to protect the roots, foliage, and pot during transit, helping prevent movement and damage. We also choose packaging materials designed to keep your plant safe while allowing it to arrive in excellent condition.

If your plant arrives damaged, please contact us within 48 hours of delivery with clear photos of the plant and its packaging. We’ll review the damage and work with you to provide a replacement, store credit, or another appropriate solution. Your satisfaction is important to us.

We’ve got you covered! Visit our Plant Guides section for detailed care instructions, including watering, lighting, humidity, fertilizing, and common troubleshooting tips for many of our most popular houseplants. If you still have questions, feel free to contact us—we’re always happy to help you keep your plants thriving.

Yes! We regularly restock many of our most popular plants as they become available. Because live plants depend on seasonal availability and growing times, some varieties may take longer to return than others. Check back often or follow us on social media for restock announcements.

Unless a listing specifically states “Exact Plant,” the photos represent the variety you will receive. Since every plant is unique, the size, shape, and variegation may vary slightly. We carefully select beautiful, healthy specimens that closely match the listing photos and description.