Shipping Policy
Effective Date: August 1, 2026
Thank you for shopping with Lively Up Homes! We take great care in preparing and packaging every order to help ensure your plants arrive healthy and ready to thrive.
Order Processing
Most orders are processed within 2–5 business days after payment is received.
Orders are processed Monday through Friday, excluding weekends and holidays.
During periods of high order volume or extreme weather, processing times may be longer. If a delay is expected, we will notify you as soon as possible.
Shipping Methods
We ship throughout the continental United States using trusted carriers such as USPS, UPS, or FedEx, depending on the destination and the products ordered.
Shipping options and estimated delivery times are displayed during checkout.
Live Plant Shipping
Because plants are living products, we carefully package each order to minimize stress during transit.
Plants may be secured in their pots, wrapped to protect foliage, and packaged with cushioning materials to reduce movement during shipping.
Some soil movement, slight drooping, or minor cosmetic imperfections are normal after shipping and are not considered damage.
Shipping Schedule
To help reduce the amount of time plants spend in transit over weekends, live plants may be shipped only on certain days of the week.
We may delay shipment if necessary to avoid extended transit times.
Weather Delays
The health of your plants is our priority.
During periods of extreme heat or freezing temperatures, we may delay shipment until weather conditions improve. If this occurs, we will contact you regarding your order.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Please review your address carefully before placing your order.
If an incorrect or incomplete address is provided, additional shipping charges may apply if the package must be reshipped.
Tracking Information
Once your order ships, you will receive an email containing your tracking information.
Please allow up to 24 hours for tracking information to become active.
Delivery
Once your package has been delivered, we recommend bringing your plants indoors as soon as possible.
Leaving plants outside in extreme temperatures may result in damage that is not covered by our Live Arrival Guarantee.
Shipping Delays
While we strive to ensure timely delivery, we are not responsible for shipping delays caused by:
- Severe weather
- Carrier delays
- Natural disasters
- Holidays
- Other events beyond our control
We will gladly assist customers in working with the shipping carrier whenever possible.
Lost or Missing Packages
If your tracking information indicates that your package has been delivered but you cannot locate it, please:
- Check around your property and with neighbors.
- Contact the shipping carrier.
- Reach out to us if you need assistance.
Packages confirmed as delivered by the carrier are generally considered fulfilled.
Damaged Shipments
If your order arrives with significant shipping damage, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the damaged plant or product
- Photos of the shipping box
- Photos of the packaging materials
- A photo of the shipping label
Please review our Live Arrival Guarantee for complete details regarding shipping damage claims.
Shipping Rates
Shipping costs are calculated during checkout based on factors such as:
- Package size and weight
- Destination
- Shipping method selected
Any applicable shipping charges will be displayed before your order is finalized.
Contact Us
If you have questions about shipping or an existing order, please visit our Contact Us page or email us at:
We appreciate your support and look forward to helping you grow your indoor jungle! 🌿
