Effective Date: August First, Two Thousand Twenty-Six At Lively Up Homes, we want every customer to be happy with their purchase. Because we sell live plants, our return policy differs from that of traditional retail products. Live Plants Due to the perishable nature of live plants, we do not accept returns on live plants. If your plant arrives significantly damaged or in poor condition, please contact us within forty-eight hours of delivery with clear photos of: The plant The shipping box The packaging materials The shipping label We will review your claim and, when appropriate, offer a replacement, store credit, or refund at our discretion. Non-Plant Products Unused, unopened non-living products may be returned within thirty days of delivery. Items must be in their original condition and packaging to qualify for a refund. Return shipping costs are the responsibility of the customer unless the item arrived damaged or we made an error with your order. Refunds Once your return or damage claim has been reviewed and approved, refunds will be issued to your original payment method. Please allow five to ten business days for your financial institution to process the refund after it has been issued. Incorrect Orders If you receive the wrong item, please contact us within forty-eight hours of delivery. We will work quickly to correct the issue at no additional cost to you. Cancellations Orders may be canceled before they have been shipped. Once an order has been packaged or shipped, it can no longer be canceled. Questions If you have any questions regarding our Returns & Refund Policy, please contact us through our Contact page before placing your order.