Effective Date: August First, Two Thousand Twenty-Six At Lively Up Homes, we take pride in carefully selecting, packaging, and shipping every plant. We want your new plant to arrive healthy, beautiful, and ready to thrive. Our Guarantee If your plant arrives with significant damage caused during shipping, we’ll work with you to make it right. What To Do Please inspect your order as soon as it arrives. If your plant arrives damaged, contact us within forty-eight hours of delivery and include: Clear photos of the plant Photos of the shipping box Photos of the packaging materials A photo of the shipping label These photos help us evaluate the damage and improve our shipping process. Resolution Once we’ve reviewed your claim, we may provide one of the following: A replacement plant (when available) Store credit A full or partial refund The resolution will depend on the condition of the plant and product availability. What Isn’t Covered Our Live Arrival Guarantee does not cover: Minor cosmetic imperfections or natural variations between plants Normal soil movement during shipping Damage reported more than forty-eight hours after delivery Damage resulting from improper care after delivery Packages delayed due to incorrect shipping addresses provided by the customer Our Commitment Every plant is inspected before shipment and packaged with care to help ensure it arrives safely. Because every plant is unique, slight differences in size, shape, color, or variegation are normal and are part of what makes live plants special. Thank you for trusting Lively Up Homes. We appreciate your support and are committed to providing healthy plants and excellent customer service.